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Identification

Get help with logging in or a password issue

If you're already registered but don't know your password, no worries! You can easily reset your password and create a new one. Here's how to proceed:

  1. Go to the login page: Head to the site's login page.
  2. Click on the "Forgot password" link: You'll generally find this link below the login form's input fields.
  3. Enter your email address: On the password reset page, enter the email address associated with your account. Make sure it's the email address you used during registration.
  4. Check your inbox: After submitting your email address, check your inbox for an email containing password reset instructions. If you don't see the email, remember to check your spam or junk mail folder.
  5. Follow the instructions: The reset email will contain a link you must click on to create a new password. Choose a safe and unique password, then follow the on-screen instructions to reset it.
  6. Log in with your new password: Once you've set your new password, return to the login page and use your email and new password to log into your account.

If you encounter any difficulties resetting your password or if you don't have access to the email address associated with your account, please contact our support team for help. We're here to help you regain access to your account as quickly as possible.

Question?

Do you have another question?

If you can't find a question in our FAQ (questions only regarding the platform's functionality and not its content), you can contact us. We will get back to you shortly!

Best way to get a quick answer

Before submitting your request, have you checked our online help? This could provide an immediate solution to your problem. If your issue persists, please follow the instructions below to help us assist you effectively:
  • User Identifier: Please provide your user ID or the email associated with your account, and/or that of your student, if applicable.
  • Module or Functionality: Specify exactly which module or feature of the training platform is causing issues (e.g., course registration (name, date...), video viewing (which one), document access (which ones), etc.). Include details to help locate the information such as the date or other useful details.
  • Problem Description: Describe the problem you encountered with precision. What action were you attempting to carry out? What was the expected outcome and what did you actually receive? Please specify the concerned training, date, and people involved if necessary.
  • Steps to Reproduce the Problem: Detail the steps you followed up until the problem occurred. This will help us identify and replicate the error on our side.
  • Communication: Please submit your request either by email or on another channel, but above all avoid duplicating your message on other available channels to facilitate the management of requests.

    • We thank you for providing these detailed informations, which will enable us to process your request more quickly and effectively.